Customer retention is arguably the most important metric in the industry, and this becomes even more relevant at a time when players are increasingly expecting more innovative and personalised product offerings. The industry is reaching higher levels of maturity and competition, demanding smoother and more streamlined processes, to speed up time to market, amidst the always growing regulatory demands. Nevertheless, the industry is facing technological disruption and change like never before. No surprise that Malta is dubbed as the World’s iGaming Capital. The industry employs over 8,000 multi-national industry professionals.
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As a result, it has attracted in excess of 300 gaming companies, including the biggest names in the industry, who now call Malta home. Malta was a pioneer to regularise remote gaming, and whilst capitalising on its first mover advantage it continued to be proactive in developing its regulatory framework sustaining a competitive edge over other jurisdictions ever since. The agility to adapt to a fast-changing market.A more service-oriented operating model.A 360° view of their operations, workforce, supply chain and cost base.Advanced data and analytics capabilities.
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Achieving this will demand deeper collaboration with IT vendors and other supply chain partners.Īdjusting to the new reality requires manufacturers to look at their organisations in a completely different way. They need to harness new technologies to analyse their product and service usage then use the results to hone their offerings and engage their customers. The upshot is that manufacturers must become data-driven organisations. Meanwhile, cloud and new analytics technologies are giving rise to new business and service models such as manufacturing-as-a-service. And there is growing competition from smaller, nimbler, more local players – all of which puts pressure on margins.
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Production is becoming increasingly localised and customised, meaning smaller batches and shorter lead times. Industry 4.0 is reshaping the sector and causing large-scale disruption.